Frequently Asked Questions
You can park on the road directly next to the lake (Waterfront Walk). You must input your registration into the terminal in reception on arrival. There is also ample parking at Festival Leisure Park which is less than a 2 minute walk from us.
We have lockers available to rent while you are participating. Padlocks cost £1 per locker and are available in the changing rooms. You are able to bring your own padlock too.
We do not allow food and drink to be brought on to our site. We do have a Cafe that serves food and beverages. We do however allow birthday cakes for parties.
We will do our best to get you on the session as soon as possible, however this cannot be guaranteed. If you miss your session, no refund will be given. We cannot be held responsible if you are late. That is why we strongly suggest you get to the park at least 20 minutes before your booked session.
We operate a strict 48 hour cancellation policy. If you cancel within this time, you will lose your payment. If we receive more than 48 hours notice then we will credit the payment to be used at a later date, or offer you a 50% refund of the full amount. If you give us 7 days notice we will refund the full amount. Wetsuit sales are final and no refunds will be offered if not used.
For the Aqua Park you can hire a wetsuit or purchase grip socks. Buoyancy aids are included in the price. For Wakeboarding you can hire a helmet, buoyancy aid, wetsuit and wakeboard.
On the Aqua Park the only footwear accepted are grip socks and these are mandatory. These can be purchased from us for £2 or you can bring your own. For Wakeboarding and on the Aqua Park, you cannot wear anything with a rubber sole.