Frequently Asked Questions
We do not allow food and drink to be brought on to our site. We do have a Cafe that serves food and beverages. We do however allow birthday cakes for parties.
We have male and female changing rooms, baby changing facilities and showers. Unfortunately the changing rooms and showers are currently closed due to Covid-19.
We will do our best to get you on the session as soon as possible, however this cannot be guaranteed. If you miss your session, no refund will be given. We cannot be held responsible if you are late. That is why we strongly suggest you get to the park at least half an hour before your booked session.
We operate a strict 48 hour cancellation policy. If you cancel within this time, you will lose your payment. If we receive more than 48 hours notice then we will credit the payment to be used at a later date, or offer you a 50% refund of the full amount. If you give us 7 days notice we will refund the full amount. Wetsuit sales are final and no refunds will be offered if not used.
For the Aqua Park you can hire a wetsuit or purchase grip socks. Buoyancy aids are included in the price. For Wakeboarding you can hire a helmet, buoyancy aid, wetsuit and wakeboard.
On the Aqua Park the only footwear accepted are grip socks and these are mandatory. These can be purchased from us for £2 or you can bring your own. For the Wakeboarding you cannot wear anything with a rubber sole.