Frequently Asked Questions
For both the Aqua Park and Wakeboarding you have to be able to swim 50 metres with a buoyancy aid on. You should also be confident in the water.
You cannot participate on the Aqua Park or Wakeboarding if you are pregnant.
For the Aqua Park the minimum age is 6 years old. 6 to 8 years old require an adult to participate with them, with a ratio of 1 adult to 2 children. 9 to 16 we advise an adult participate but is your choice. For Wakeboarding the minimum age is 8 years old. Anyone under the age of 16 must have an adult on the site at all times and must sign them in.
To take part in all activities you must be under 18 stone.
We do offer discount for group bookings. With regard to the Aqua Park, for groups with 20 or more people, we can apply a 15% discount. We can offer a 20% discount for any group with 30 people or more. Alternatively, you can exclusively rent out the Aqua Park for 1 hour and have anywhere up to 60 people. This costs £600. For the Wakeboarding we have come up with a group package which normally consists of 2 hours of wakeboarding with all the equipment and tuition included in one price. If you would prefer to do 1 hour or 4 hours, we can also arrange this for you but 2 hours normally works quite well. The price will be dependent on the group size. The more of you, the cheaper we can get the price. We can also add a discount if you were to come during the week rather than weekends, but we can do anytime that suits your needs.
We would definitely recommend participating in a Beginner Session. With this you receive 15 minutes on our Beginners Cable with one to one tuition, followed by 45 minutes on the Main Cable to put to practise what you have just learnt. All the necessary equipment is included so all you need to bring is a swimming costume and a towel. This session is £35 per person.
Although we do not offer any water skies to hire, you can water ski if you bring your own. Bear in mind that we are a Wake Park and not really set up for water skiing though.
On the Aqua Park the only footwear accepted are grip socks and these are mandatory. These can be purchased from us for £2 or you can bring your own. For the Wakeboarding you cannot wear anything with a rubber sole.
For the Aqua Park buoyancy aids are mandatory and included in the price. For Wakeboarding helmets and buoyancy are mandatory.
Wetsuits are optional and cost £5 to hire for an hour. You can bring your own if you have one.
For the Aqua Park you can hire a wetsuit or purchase grip socks. Buoyancy aids are included in the price. For Wakeboarding you can hire a helmet, buoyancy aid, wetsuit and wakeboard.
Unfortunately not. You have to use your own wakeboard for this. If you speak to the friendly coaches, they can teach how to do this correctly and safely.
Unfortunately you cannot wear any fancy dress.
We do not allow you to wear your spectacles on the Aqua Park or while Wakeboarding. Prescription goggles or contact lenses are a good alternative.
You must take all jewellery off before participating on either the Aqua Park or Wakeboarding.
We operate a strict 48 hour cancellation policy. If you cancel within this time, you will lose your payment. If we receive more than 48 hours notice then we will credit the payment to be used at a later date, or offer you a 50% refund of the full amount. If you give us 7 days notice we will refund the full amount. Wetsuit sales are final and no refunds will be offered if not used.
You have to arrive at least half an hour before your session starts.
We do not stop for the rain. If anything, it makes everything a little more slippery and fun!
In the event of a thunderstorm we have to stop until it passes. In this case, we pause everyones time and they carry on after so you do not lose out on any time.
We will do our best to get you on the session as soon as possible, however this cannot be guaranteed. If you miss your session, no refund will be given. We cannot be held responsible if you are late. That is why we strongly suggest you get to the park at least half an hour before your booked session.
We have male and female changing rooms, baby changing facilities and showers. Unfortunately the changing rooms and showers are currently closed due to Covid-19.
We do not allow pets on the site.
We always recommend booking for any activity. This will save time when arriving to the site and guarantee your time slot.
As this is a natural fresh water lake, there are fish and other water related animals in the water.
We do not allow food and drink to be brought on to our site. We do have a Cafe that serves food and beverages. We do however allow birthday cakes for parties.
We have lockers available to rent while you are participating. They cost £1 per locker and are available next to the toilets.
You can park on the road directly next to the lake (Waterfront Walk). There is also ample parking at Festival Leisure Park which is less than a 2 minute walk from us.